I paid my final bill and went back to Verizon where I receive superb service and reception. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I had to prove that they existed and it took them a week or so to track them down.
It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states.
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